Important Notice – We No Longer Fit Customer Bought Parts

Important Notice – We No Longer Fit Customer Bought Parts

Please note that we can no longer accept and fit parts that have been purchased and brought in by customers.

Whilst this has been something we have traditionally done, in respect of providing the highest quality of workmanship for our customers, we have made the decision to discontinue this service – read our latest blog post to find out more.

Why We No Longer Fit Customer Parts

As a business and like many other garages across the UK, we have made the decision to no longer fit parts supplied by customers – the key reason for this is that we strive to provide the best service possible, fitting a part that is cheap, counterfeit or sub-standard can result in poor vehicle performance, premature breakdown and even cause an accident.

As we cannot verify where the part was bought from, we cannot immediately recognise whether or not the part is of the standard required. As cataloguing accuracy is very low for car parts bought online, potential issues such as date and specification changes can be missed.

The need to invest this time to check and verify the source of each part would result in significant time costs for our technicians, negating the need for this allows us to keep our prices competitive for customers.

As an auto garage, we have a responsibility to ensure that every car that leaves our garage does so in safe working order, this change reflects our care for the protection of our customers, their vehicles and other road users.

The Dangers of Sub Standard Car Parts

The counterfeit car part industry is worth billions worldwide, with consumables like filters and brake pads being some of the most faked parts. These parts are often available online from auction websites, online forums and even find themselves available at high profile retailers in some cases.

As well as being potentially dangerous, these parts (unlike manufacturer supplied parts) rarely come with a guarantee. Meaning when they do inevitably fail, you have no way of reclaiming your money from the seller – you may also find that sub-standard car parts cause damage to other parts of your car.

Tips When Buying Second Hand Car Parts

If you do plan on buying your own replacement car parts, here are our top tips for ensuring that you don’t end up with a dodgy or incorrect part:

  • Use your vehicle identification number (VIN) to find parts for your exact model.
  • Use the part code to identify the exact part you need, this is often branded on the part somewhere.
  • There are independent forums for just about any make of car, people here are generally very happy to help, just verify their advice with a few members before going ahead.
  • If you use an online shopping retailer, read seller feedback from other users.
  • Some parts degrade over time and should never be purchased second hand, these include tyres, exhaust systems, wiper blades and oil filters.
  • Avoid parts completely if they are suspiciously cheap, if it’s too good to be true…

Remember that once you have purchased the car part, you’re going to need to fit them or find a garage that will. If at any point you feel out of your depth, consider taking your car to a garage instead.

Quality Car Repair, Service and Maintenance Chepstow

At Autocare Centre Chepstow, we’re committed to providing an outstanding service to our customers at a fair price. If you’re looking for a trusted garage to carry out your next MOT, service or repair on your car – we can help.

Call us today on 01291 627137 or fill out a contact form and we’ll get back to you.

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